The terms below cover every job we take on in Wembley and the areas next to it. By booking, you accept them.
Prices and quotes
Every quote rests on the description of the property you give us. Should the property turn out to be materially different, for instance larger than described or in need of specialist work, we explain before we begin and agree a revised price, or leave at no charge.
Payment
A 50% deposit secures the booking and is payable at least 24 hours before the visit. The balance is due on completion. Payment is by card or bank transfer.
Changes and cancellations
Give us at least 24 hours notice to cancel or move a booking and nothing is charged. With less notice than that, or if we cannot get in at the agreed time, we may charge for the time the cleaner has set aside.
Access and keys
You are responsible for providing access. If you leave a key with us it is held securely and returned on request. If parking has to be paid for, the charge is passed on at what it costs us, with nothing added.
Putting things right
Should any part of the job not meet your expectations, let us know promptly and we will talk it through with you.
Limits of liability
We cannot accept liability for damage that was there before we arrived, for items that fail because they were already worn or faulty, or for marks that normal cleaning will not shift. Where we notice any of these, we will tell you.
Nothing in these terms limits your statutory rights as a consumer.
Questions
If you have a question about these terms or about work we have done, ring 020 8077 3953 or use the contact page.